There is an ancient joke in the Information Technology industry along the lines of there being a huge gap between what business customers think they need by way of IT systems and what they actually really do need.
This paradoxically led to several decades where the IT industry tended to give business users what IT people thought would be in the best interests of their business rather than necessarily what the business specialists really required!.
That attitude showed a huge degree of complacency and arrogance on the part of some earlier generation IT specialists but it might be a little too extreme to simply argue that IT developers and support personnel should simply passively give end users whatever they ask for.
In reality, IT has to be delivered in a cost-effective framework. Continue reading Business IT Support Services – Getting IT Benefits to You